Answers to most Frequently Asked Questions

Subscription to a package in LearnNext means making a payment and getting access to the complete version of a learning package.

We have packages available for CBSE classes VI, VII, VIII, IX and X, Maths and Science Subjects. We also have exclusive packages of just Model Tests for students preparing for their board exams. Click here to know the list of available packages.

Yes, when you download the LearnNext software application you would automatically receive sample lessons and tests as part of the trial package for Free.

The trial version of LearnNext would carry just a few sample lessons and tests. Upon subscription you would get access to the complete content of a particular package.

We have various online and offline payment options. You can choose to pay using either Credit Cards / Debit Cards / Net Banking / Bank Transfer / Cheque / Demand Drafts / Money Orders / Mobile Payments / Cash on Delivery etc.

We have taken extra care to ensure that all financial transactions through our website are secure and trust worthy. To ensure this, we have partnered with a leading global authority of SSL certifications – www.thawte.com.

The download for the subscribed package is automatically and instantly activated once we receive the payment. All you have to do is to re-login to the LearnNext software and the subscribed content would start downloading automatically in your system.

However, if you have a download limit in your internet package or even slow internet connection, use LearnNext CD to install the packages subscribed. LearnNext CD is sent to all subscribed users.

Yes, each package comes with an expiry date. Please confirm the validity period of the package you are subscribing to by checking the ‘Details’ of the package.

No. A package once subscribed cannot be cancelled.

To become a member of LearnNext.com, go to the "Register" page, choose a username and password, and enter your information. Then click the "Register" button and you're done.

LearnNext is a comprehensive learning guide with unique features to master concepts, clear doubts and score higher. Register to experience the next way of learning, with multimedia-rich lessons and tests. Click here to join.

Yes. LearnNext.com is for students, teachers, parents and you.

It is FREE to register an account with LearnNext. Moreover, you can also download the LearnNext application for free and start viewing the sample content.

If you have forgotten you password you can request for a password reset mailer to be sent to your registered email address. Click here to request for this password reset mailer.

To change your password, login to your LearnNext account in the website and click on the ‘Profile’ link. There you will find a link to change your password.

LearnNext is a computer based learning solution to study your entire CBSE syllabus from home. It is a virtual teacher of your own who takes classes, explains concepts, clears doubts, prepares you for exams and helps you score higher in exams and all this at your comfort and convenience from home.

The downloadable LearnNext desktop software is called a Client.

Yes. You can use the same account for the LearnNext desktop software.

‘Profile’ is your personal information page. Please make sure that your profile page is updated correctly. It would help us identify your learning needs and offer you just the services that suits your requirement.

Your profile at LearnNext is immediately created with the details you have selected while registering an account with us. However, you can later visit the ‘Profile’ page and update more details.

Click the Change Avatar link on the My Profile page to edit your avatar.

Yes. You can create your own unique screen name. The other LearnNext members would associate you by your screen name when you post in the forum threads.

No. You cannot change your screen name once it is created.

Login to your LearnNext account in the website. Click on the ‘Profile’ link and you can start updating your profile.

The LearnNext software is approximately 2.06 MB.

By downloading our Software you can access your account both offline and online. You can enjoy all our features only with the downloaded software.

No. You only need to download the software once. After the LearnNext software is downloaded in your system, the subscribed course content will automatically be downloaded.

It should not take more than a few minutes depending on your internet speed.

You need to check the internet security level and enable pop-ups and try again. If you are unable to resolve the issue, please feel free to contact us .

The download process is simple. Click DOWNLOAD, run/save the software and the rest is taken care of by the Set-up wizard.

Generally, you shouldn’t be having problem downloading LearnNext. However, the download might fail or be delayed due to a slow internet connection or network security. If you are unable to resolve the issue, you may call our helpline for assistance or mail us at info@LearnNext.com

If you are trying to download the software on a network, you require permission from the network administrator.

After the download is completed you would be taken to the Login screen of the software. You would need to login using your email address and the password you have selected while registering an account with LearnNext.

Click on the ‘Register’ button if you are a new user.

• - PC with Windows 2000, XP or Vista
• - Optional Internet Connection
• - Speakers, built-in or separate
• - Computer with at least a 1GHz processor and 512 MB RAM
• - Minimum screen resolution of 1024 x 768 pixels
• - Recommended color depth of 32bits
• - 200 mb of minimum hard disk space for the application and the sample packages
• - Maximum hard disk space required depends on the number of packages subscribed

If you are trying to download the software on a network, you require permission from the network administrator.

Please note that certain features of LearnNext may not be accessible to you if your system screen resolution is below our recommended levels of 1024 X 768 (or higher). To check your current screen resolution and to change it, please follow these simple steps :

• Windows XP users :
  1) Right-click in your desktop and click on Properties.
  2) In the 'Display Properties' window click on the Settings tab.
  3) Drag the Screen Resolution bar to 1024 X 768 or higher.
  4) Click on OK.
• Windows Vista users :
  1) Right-click in your desktop and click on Personalize.
  2) In the window that opens, click on Display Settings.
  3) Drag the screen resolution bar to 1024 X 768 or higher.
  4) Click on OK.
  After your screen resolution change has taken place, login to your LearnNext client and check if you are able to access all the features of the application. Call our customer care helpline (040-44369950) if the problem still persists or if you feel you need assistance in resolving this problem.

Please check the following reasons which may be restricting you from downloading our software :

• Pop-up Blocker – Many browsers like Internet Explorer, Mozilla etc. have inbuilt pop-up blockers which block pop-ups from websites. You can change the settings of the browsers to allow pop-ups from www.LearnNext.com. Other toolbars of applications like Google, Yahoo, Rediff etc. may also have their own pop-up blockers. Please check if the LearnNext download pop-up is not being blocked by any of these independent toolbars.
  
  You may opt to disable the pop-up blocker while downloading the LearnNext software or changing the toolbar settings to allow pop-ups from www.LearnNext.com.
• User Rights – Please check with your system administrator if you have the rights and privileges to download from the internet.

This error code denotes that the LearnNext application is not being able to connect to the internet. You will need to contact your network administrator to enable "https://www.LearnNext.com" as an exception in the proxy server settings. Your system firewall may also be blocking access to LearnNext. Please configure the firewall to allow LearnNext to connect to the internet.

You can resolve this issue by right-clicking on the LearnNextSetup.exe file in the desktop and selecting 'Run as Administrator' from the drop down menu.

If the problem still persists click here to download the software again and follow above step if you have selected to save the setup file in your system.

Firstly, please verify if your computer fulfils the minimum system requirements for running LearnNext. You may have to consider upgrading your computer if the minimum system requirements are not fulfilled. However, we also suggest you take the following precautionary measures to optimize the performance of LearnNext in your system:

• Close all other CPU-intensive applications (like torrents, download managers, video players, games etc) before you login to the LearnNext client.
• Do not open multiple tabs in the LearnNext client if the application is running slow.

The software gives you easy access to all your subscribed content including the special features like Calendar, Notes, Reports etc. All of these great features are arranged in a user friendly interface.

Internet connection is required just for the first time to download the content and activate your LearnNext subscription. Thereafter, you can use the software as a completely offline application.

Once your course content is downloaded into your computer, you would be able to access all the features of the software without having to connect to the internet. The software would work as a stand-alone application when offline but it would automatically download the necessary updates whenever you connect to the internet.

Dashboard is a user-friendly feature that allows you to view your Courses, Subscriptions details, Course Coverage, Tests, Reports, Calendar and Search on a single page. You can choose to view the features of your choice.

Navigate to the ‘Courses’ tab in LearnNext. After you select the course you would be shown the list of the chapters in that particular course. You would see the word ‘Downloaded’ beside every lesson for which the download is complete.

In the Dashboard, you would be able to check the summarized status of the content download.

Click on the Courses Tab and then select a course to view all the chapters and lessons available in that particular course. Please note that all our chapters and lessons are as per the latest CBSE framework.

Each lesson has various aspects of learning such as Lesson explanation, summary, exercises, experiments and examples.

A slide is a single screen of a lesson explanation.

Each lesson has a play control. Just click the next arrow button to move to the next slide. Go through the product tour to know more.

Yes. You can do this by clicking the Volume control panel either on LearnNext slides or at the task bar on your desktop.

The Full Screen button is available at the bottom of each and every slide of a Lesson.

Yes. You can navigate to any section without completing the lesson.

Notes is your space to jot down points and queries during the lesson, just like you would do in a classroom.

In every lesson slide you would have a notes icon at the bottom right. Click on this icon and start keying in your notes.

Once you are done click on the Save icon in the Notes window and wait till the message changes to ‘Saved’. Now every time you view this slide this note would be attached to it. The icon would appear on the top right corner of the slide.

Click on the ‘Notes’ tab to see all the notes that you have created or click on the notes icon at the top of each slide to open the note.

Yes. You can take notes on any lesson slide.

You can organize your notes by using some of the tools available under the Notes Tab.

Filters are used to easily locate your notes placed in a particular lesson. Just click the ‘filter’ link in the Notes page to define your filter settings.

All the notes you create in a particular lesson is automatically grouped together to create a notebook. All your notebooks are available in the Notes section.

Just go to the Notes page and click on the ‘New Notebook’ button. Once you have done this, you can start adding your notes.

Click on the Notes Tab. Select the notes you would want to remove and click on the ‘Delete’ button.

You can also delete Notes directly from the slide by clicking on the red cross (X) icon available in the ‘Notes’ window.

All your notes are saved in a central location and can be retrieved when required. The process of archiving the notes is a simple, just select the note and then click on ‘Archive’ button in the Notes page.

Reports are the collective results of your course coverage and overall performance.

There are three kinds of reports available. The first gives the details of Course coverage, the second is a Test progress and the third is about your overall performance.

Reports help you recognize the areas that require improvement and help improve your overall performance.

LearnNext uses an advanced method to calculate performance. Each test is designed with specific questions that are based on comprehension, knowledge and application, which help us calculate your overall performance very accurately.

There are three kinds of tests available – Lesson-based, Model and Custom.

Custom Tests are currently unavailable in LearnNext. We would be launching them soon.

Every test has a key with a detailed explanation. The ‘View Solution’ link would appear in the Tests page after you have clicked on ‘Done’ to completed the test and clicked on the ‘Review Answers’ tab.

Yes. You can retake your test as many times as you want.

Yes. You can mark any question[s] for review.

A percentile is the calculation of your performance in relation to others who have taken the same test.

Yes. You can update your percentile using the ‘refresh’ icon on the test summary page. Remember, that you need to be online.

Yes. This information is always available to you on the test summary page.

You can attempt a test as many times as you want.

The calendar helps you schedule all your tasks, be it lessons, tests or other activities. All you have to do is to open the calendar and drag the lessons and the tests from the navigation section on the left of the screen. Please check the product tour for more details You can plan your own time table by using the unique ‘drag and drop’ feature.

You can schedule your lessons, tests and other events using the Calendar to create your study plans.

Schedule a test/lesson and enter the details using the ‘drag and drop’ feature.

Yes. You can schedule your own events.

Yes. You will receive an alert of your scheduled events in the dashboard.

Yes. You can start a lesson directly from the Calendar. Click on the lesson you want to play and select ‘Take Now’ from the drop-down menu.

Yes. You can start a test from the Calendar as well. Simply click on the test you want to take and select ‘Take Now’ from the drop-down menu.

LearnNext Forums are your place to learn, share and make friends. You can connect to friends, teachers, subject experts, academicians and more here.

Yes. You have to be a registered member to use our forums.

A screen name is your identity in the forums.

You can format your message by using the formatting tools available in the post message page.

No. You cannot edit or delete your posts. However, If you would like to report or delete any offensive /unsolicited posts, please do send us an email to info@LearnNext.com.

Yes. You can add a hyperlink to your message.

Yes. There is a search tool for forums.

No. You cannot attach files to your messages.

Yes. All offensive words are censored. Refer to Forum Guidelines and Rules.

Login and click on the ‘My Settings’ link at the ‘My Home’ page and to edit your forum settings.

Login and click on the ‘My Settings’ link at the ‘My Home’ page and to edit your forum settings.